Did you give or receive a Christmas gift that will need to be returned?
Per Australian Consumer Law, shoppers are entitled to a refund or replacement if an item is faulty, damaged or dangerous.
But we do need to remember that while many retailers are happy to exchange or refund items if you change your mind, they aren’t always legally obliged to.
Acting Minister for Justice Stirling Hinchliffe says a “No refunds on sale items” sale or signage or policy is illegal and that consumers are entitled to a refund or replacement of a faulty, damaged or dangerous product, even if they purchased the product on sale.
“Take the receipt with you if you need to return, replace or exchange an item, this will help streamline the process.”
Mr Hinchliffe also encouraged Queenslanders who receive gift cards for Christmas to use them wisely so their value does not go to waste.”
“If you receive a gift card, try and use it as quickly as possible to ensure you don’t let it expire and to minimize the risk of the business going into administration or liquidation.”
“It’s also a good idea to treat the cards like cash. If your gift card gets lost, it’s unlikely you’ll be able to use any remaining value on the card, so keep them in a safe place.”
- If you’re claiming a refund or replacement because the product was faulty, you don’t need the original packaging.
- Remember that retailers aren’t legally obliged to exchange or refund items if you change your mind.
- “No refunds on sale items” signs are illegal – if a product is faulty, damaged or dangerous you are entitled to a refund or a replacement.
- Keep your receipts. Take a photo of your receipt or store it with the ‘Buy Smart’ app, available from the Office of Fair Trading website.
- If you suspect any misleading price signage, report it to the Office of Fair Trading.
- If you receive a gift card, set a reminder on your phone or calendar to remind you to use the card before it expires.